Hospitality and Events Sales Manager

Laurel Manor is an events destination catering to gatherings of all sizes from board meetings to large corporate summits, philanthropic galas, and special social events; this 50,000-square-foot venue offers unparalleled modern architectural versatility within a centrally located, “hidden-in-plain-sight” sanctuary. The experience is anchored by a newly acquired second-generation chef-led kitchen where Chef Luciano DelSignore’s traditional craftsmanship meets large-scale understated elegance, featuring an artisanal program of house-made pastas, slow-simmered sauces, hand selected proteins and a dedicated bakery for bespoke heritage breads, cakes and pastries. Combining the premium service & hospitality standards of an elite restaurant and a layout optimized for flexibility, discretion and convenience. 

Full job description:

We are looking for a Hospitality and Events Sales Manager who will be responsible for driving revenue through the sales and execution of private events, corporate functions, and group experiences. This role focuses on identifying and securing new business opportunities, cultivating relationships with clients and partners, and ensuring seamless event planning and delivery. The Special Event Sales Manager will lead the entire event sales process, from initial prospecting and contracting through planning, production, and on-site execution while collaborating closely with operations, marketing, catering, and event production teams to deliver exceptional guest experiences.

Responsibilities:

• Prospect, identify, and secure new business opportunities for private events, corporate functions, group experiences, and public ticketed events.
• Respond promptly to RFP’s (same day response) received via all channels including internet/website, direct inquiries, third party lead sites, and walk-ins.
• Build and maintain strong client relationships, serving as the primary point of contact from inquiry through post-event follow-up.
• Develop customized proposals and contracts that highlight the venue’s advanced technology options with our preferred vendors, and hospitality offerings.
• Manage end-to-end client event planning, from catering, AV production, layout and run of show.
• Collaborate with operations, catering, marketing, and event production teams to ensure flawless planning, execution, and guest experience.
• Manage event timelines, budgets, and client expectations to deliver value driven outcomes.
•  Lead site visits and presentations that showcase the venue’s immersive technology and premium hospitality, ensuring each visit is thoughtfully planned and communicated to all departments in advance. Provide regular pipeline of sales activity, and performance reports to the Sales Director.
• Achieve and exceed revenue goals through strategic sales initiatives and account growth.
• Stay informed on industry trends and competitive offerings to position the venue as an innovative leader in the market.
•  Plan and lead pre- and post-event meetings with clients while coordinating with Operations and F&B through regular internal meetings to review BEOs and upcoming event details. Maintain up-to-date knowledge of all venue offerings, food & beverage minimums, venue fees, strategies, tech capabilities, event space layout, capacities, and catering menus with pricing.
• When needed, participate in trade shows, community, professional, and industry organizations to maintain high visibility/exposure for the venue.
• Maintain accurate and comprehensive records and files to provide sales history and continuity of quality service.
• Effectively communicate all venue policies, procedures, and charges in regard to services being provided to the client.
• Perform administrative duties relevant to account responsibilities in compliance with the venue’s guidelines.
• Perform special projects and other duties as assigned by management.

Candidate Qualifications:

• Bachelor’s Degree preferred.
• 5+ years of experience in a management role performing venue sales, catering, or hospitality management.
• Outstanding guest service skills and ability to engage with clients, vendors, preferred partners and team members in an attentive, friendly, courteous, and service oriented manner.
• Excellent communication skills in terms of the ability to negotiate, sell, and influence clients and meeting attendees.
• Experience with Tripleseat /Social Tables/Prizm or similar event management software preferred.
• Must be able to speak, read, write, and communicate in English to adequately perform the duties of the job.
• Knowledge of event planning/hospitality principles and practices.
• Ability to travel to area businesses and accounts to solicit new business as needed.
• Ability to multitask and prioritize daily workload.
• Outstanding organizational and time management skills.
• Ability to handle sensitive material with the utmost discretion and confidentiality.
• Must be energetic, a self-starter, and able to work in a fast-paced environment.
• Must be detail-oriented and able to work both independently and with a team.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be able to show initiative, including anticipating any problem circumstances and/or being prepared to assist with operational needs during an event that may not be in your typical day-to-day responsibilities
• Must be able to maintain standards of attendance and punctuality and must be able to work varying schedules that include evenings, weekends, holidays, and extended hours as business dictates.

Compensation & Benefits

• Competitive pay, commensurate with experience
• Company-sponsored health, dental, and vision insurance
• 401(k) retirement plan with employer matching

All applicants must be at least 18 years of age at the time of employment. This requirement is in accordance with applicable federal, state, and local labor laws. LM LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

IMPORTANT NOTICE FROM THE LM LLC HUMAN RESOURCES & RECRUITING TEAM REGARDING A RECRUITING SCAM: Your security and trust matter to us. Please note that Laurel Manor will ALWAYS communicate with you from an official “@laurelmanor.com” email address or through authorized platforms such as LinkedIn/Indeed. We will NEVER request payments, banking details, or personal financial information during the recruitment process. If you receive a suspicious communication or job offer claiming to be from Laurel Manor, please do not respond or share personal information. For official Laurel Manor opportunities, always visit www.laurelmanor.com.