Development & Operations Manager

Reports To: Executive Director
Employment Status: Full-Time
Location: Southfield, Michigan
On-Site Salary: $55,000-$60,000

Position Summary GiGi’s Playhouse Detroit provides free educational, therapeutic, career development, wellness, and social programs for individuals with Down syndrome and their families. The Development & Operations Manager plays a key role in the day-to-day eAectiveness and continued growth of GiGi’s Playhouse Detroit. This position combines administrative and organizational coordination, development operations, donor and constituent data management, fundraising support, and marketing and communications. The Development & Operations Manager coordinates key administrative and operational functions in partnership with the Executive Director, ensuring organizational priorities, projects, communications, and day-to-day activities move forward eAiciently. As part of a small, collaborative team, this position also serves as a welcoming point of contact for families, volunteers, donors, community partners, and visitors. All staA share responsibility for answering phones, welcoming visitors, providing tours, supporting events, and contributing to a positive and inclusive Playhouse environment.

Essential Job Functions

• Administrative Operations & Organizational Coordination
• Coordinate day-to-day administrative functions that support eAicient Playhouse operations. 
• Partner with the Executive Director to coordinate organizational priorities, projects, communications, meetings, and follow-up activities.
• Respond professionally and promptly to phone, email, website, and general inquiries.
• Welcome families, volunteers, donors, community partners, and other visitors, and provide Playhouse tours as needed.
• Coordinate scheduling and appointments and support meeting preparation and follow-up.
• Maintain organized administrative files, records, forms, and other organizational documentation.
• Manage mail, oAice supplies, inventory, and routine administrative needs.
• Help maintain a welcoming, professional, organized, and safe Playhouse environment.
• Coordinate routine technology, equipment, vendor, and facility needs as appropriate.  
• Collaborate closely with the Executive Director, Program & Volunteer Manager, Board members, National OAice, volunteers, and other stakeholders.
• Support Board and committee activities by preparing information, reports, and materials and providing administrative coordination as needed.

Development Operations & Data Management

• Maintain accurate and timely donor, family, constituent, fundraising, and other organizational records in Salesforce.
• Perform routine Salesforce data entry, reporting, editing, data cleanup, and database maintenance.
• Utilize DonorDrive and other fundraising platforms to support fundraising campaigns, events, registrations, and donor activity
• Process and track donations, ensuring gifts are accurately recorded in accordance with established procedures.
• Coordinate timely donor acknowledgments, thank-you communications, and related stewardship activities.
• Maintain accurate records related to sponsorships, event registrations, fundraising campaigns, and donor engagement.
• Prepare donor lists, reports, mailing lists, campaign information, and other development data to support fundraising strategy and outreach.
• Help maintain consistent processes and procedures for donor and constituent data management.  
• Collaborate with the centralized bookkeeper, Executive Director, and appropriate Board leadership to ensure accurate donation records and reporting. Fundraising & Donor Stewardship  
• Support fundraising campaigns, special events, sponsorship initiatives, and donor stewardship activities.
• Prepare fundraising and sponsorship materials, donor communications, event materials, and related collateral.
• Support sponsor fulfillment and recognition activities. · Maintain organizational wish lists and other giving opportunities.
• Coordinate administrative components of fundraising events, including registrations, donor information, communications, and follow-up. · Support donor relations eAorts by preparing information, materials, reports, and targeted communications.
• Help ensure donors and supporters receive timely, professional, and meaningful communication throughout their relationship with the Playhouse. Marketing & Communications
• Develop and execute e-newsletters and other email communications using Salesforce Marketing Cloud, including content development, audience selection, formatting, scheduling, and performance tracking.
• Create professional promotional materials, flyers, graphics, and other collateral using Canva and approved GiGi’s Playhouse branding.
• Maintain and update local website content to reflect current programs, events, fundraising campaigns, and organizational news.
•  Support social media content creation, scheduling, execution, and engagement.
• Maintain the online Playhouse calendar and coordinate with the Program & Volunteer Manager to ensure program and event information is accurate and up to date.
• Develop and distribute marketing materials, sponsorship materials, family communications, event communications, and other organizational collateral.
• Help maintain consistent messaging and branding across communication channels.
• Collect information, stories, photos, program updates, and other content from staA and volunteers for newsletters, social media, donor communications, and marketing eAorts. Reporting & Organizational Support
• Assist with preparation of monthly Playhouse impact reports and other reports required by GiGi’s Playhouse National OAice, the local Board of Directors, funders, or organizational leadership.
• Generate Salesforce and fundraising reports as needed to support decision-making and organizational planning.
• Work collaboratively with the Program & Volunteer Manager to ensure appropriate program and participant information is captured for organizational reporting while maintaining clear ownership of program operations within the program function.
• Follow GiGi’s Playhouse policies, procedures, brand standards, and National OAice requirements.
• Participate in staA meetings, National OAice meetings and trainings, fundraising events, community activities, and other organizational initiatives as appropriate.
• Perform other duties that contribute to the eAective operation and advancement of GiGi’s Playhouse Detroit

Qualifications

• The ideal candidate is highly organized, detail-oriented, comfortable with technology, collaborative, and able to balance administrative responsibilities with development and communications work. This individual should enjoy working in a mission-driven, fast moving environment where priorities may shift, and team members regularly work across functional areas.
• Bachelor’s degree preferred, or an equivalent combination of education and relevant professional experience.
• Three+ years of experience in nonprofit administration, development, fundraising operations, communications, oAice management, or a related field preferred.
• Experience with Salesforce or another CRM strongly preferred.
• Experience with Salesforce Marketing Cloud, DonorDrive, Canva, website content management, or similar nonprofit technology platforms preferred.
• Strong proficiency with Microsoft OAice, including Outlook, Word, Excel, and PowerPoint.
• Strong written and verbal communication skills.
• Demonstrated attention to detail and commitment to accurate data and recordkeeping.
• Ability to manage multiple priorities, deadlines, projects, and requests simultaneously.
•  Ability to work independently, exercise sound judgment, identify solutions, and follow projects through completion.
• Strong interpersonal and customer-service skills, with the ability to interact professionally and warmly with individuals with Down syndrome, families, volunteers, donors, Board members, community partners, and colleagues.
• Comfortable learning and using new technology and systems.
• Commitment to confidentiality and appropriate handling of donor, family, volunteer, and organizational information.
• Flexibility to occasionally work evenings or weekends for organizational events and activities.

What Success Looks Like

A successful Development & Operations Manager helps create an organization where information is accurate, donors are acknowledged and engaged, communications go out on time, administrative processes are organized, fundraising initiatives are well supported, and staA have the information and resources they need to do their jobs eAectively. Just as importantly, this individual understands that GiGi’s Playhouse is a community. Whether entering donor information in Salesforce, preparing a newsletter, answering the phone, welcoming a new family, supporting a fundraising event, or giving a tour, this position helps ensure every interaction reflects GiGi's Playhouse's mission and values.

GiGi’s Playhouse Core Values:

• GiGi’s challenges all staff and volunteers to embody the following core values:
• Enthusiastic: Bringing positive, high energy to your work.
• Best of All: We are always looking to improve every day, with all that we do. Challenge yourself every day to embrace a Generation G life.
• Get It Done: Making things happen and blasting through barriers when needed. Figure it out together.
• Believe: Believe in ourselves, believe in our mission, believe in each other, and believe in the history that brought us here.  
• Locally Concerned, Enterprise Minded: We collaborate, share best practices, and leverage the collective learnings from across the GiGi’s network.