Shift Supervisor

The Good and Strong Cafe is an inclusive employment program of the nonprofit organization, Mi Work Matters. Mi Work Matters is on a mission to create, sustain, and advocate for meaningful, community based employment opportunities for individuals with intellectual and developmental disabilities (I/DD) in southeast Michigan. We are committed to promoting a diverse community that draws from all segments of society, that is free from discrimination and harassment, and where all individuals are treated with fairness, respect, equity, and dignity. We believe everyone is unique in their own way and makes an undeniable contribution to our society.

The Job:

The Good and Strong Coffee Shop, located onsite at the new Livonia Senior Wellness Center, is looking for an energetic, enthusiastic people-person, passionate about furthering the mission of Mi Work Matters. A commitment to excellent customer service, high quality menu implementation, excellent communication skills and passion/ability to mentor employees with and without disabilities is required. All tasks must be done with the end goal in mind: to provide job skills and work opportunities to help adults with developmental disabilities thrive in our supported employment program at the coffee shop and beyond. 

Responsible for preparing made-to-order food and beverages in an organized and safe way for coffee shop guests. Also responsible for greeting customers, taking orders, performing cashier duties, cleaning, and independently opening and closing the cafe. Our cafe team members and team supervisors power our cafe, creating delicious food and drinks, as well as creating a happy, inclusive, and safe space where everyone feels welcome! 

In addition to team member responsibilities, shift supervisors are also responsible for team management during their shift, including role-modeling positivity and professionalism, task delegation, mentorship, training, and support, creating a positive team work environment, and maintaining an inclusive, welcoming cafe environment. Shift supervisors are essential to supporting busy, productive work flow, supporting team members’ well-being and support needs, wowing customers, and maintaining a positive atmosphere in the cafe! This job demands an abundance of patience, kindness, and consideration for others and their unique support needs and working styles!

Preferred Experience and Skills:

• High energy, confidence, and leadership skills required

• Strong professional communication skills and tactful support style required

• Food and beverage preparation strongly preferred

• Customer service and support strongly preferred

• Mentorship or supervision of employees in food service environment strongly preferred

• Support of people with Intellectual and Developmental Disabilities strongly preferred

• ServSafe Management Certification preferred, but will be provided if needed for otherwise qualified candidates, and must be completed within 90 days of hire

• If you do not meet all of the preferred qualifications, but feel you would be a great fit for this position and are willing to work hard to learn on the job, please do not hesitate to apply

Reasonable requests for accommodations will be considered. Training will be provided. Must adhere to all health department regulations, food safety protocols, and cleaning procedures. Must have reliable transportation to work.

Schedule and Compensation:

Part-time position to start, averaging approximately 27-32 hours per week, Monday through Friday, during current hours of operation (8:00 AM – 3:30 PM). Typical shifts are approximately 7.5 hours, depending on season and business needs.

Availability and flexibility to cover occasional call-ins within weekday operating hours (8:00 AM – 3:30 PM) is strongly preferred.

Additional hours may become available over time.

Pay rate for this position is $14-17/hour. Perks include: snacks, meals, employee discounts, and making a difference every day! 

How to Apply:

If you think you are a great fit and are interested in working in an amazing environment for a nonprofit that is making a difference, please send a resume to: info@miworkmatters.org

After reviewing your application, we will contact you for an interview if we feel you may be a great fit. Thanks for applying to A&K’s Good and Strong Cafe, a Mi Work Matters program!