Manager/Team member/Cashier
Management — Lee’s Famous Recipe Chicken, Livonia
Position summary: Lead daily restaurant operations, support employees, and ensure guests receive fresh food, accurate orders, and friendly service.
Responsibilities:
- Supervise shifts and assign employees to stations.
- Train and coach employees on service, food preparation, cleanliness, and restaurant procedures.
- Monitor food quality, portion sizes, holding times, and order accuracy.
- Manage the pace of service in the lobby, drive-thru, and kitchen.
- Handle customer concerns professionally and resolve problems promptly.
- Complete opening and closing procedures, cash counts, and shift reports.
- Monitor inventory, waste, labor, and supply needs.
- Enforce food safety, uniform, attendance, and workplace standards.
- Communicate staffing, equipment, and operational issues to the Owner/GM.
- Step in at any station when needed.
Qualifications: Restaurant or supervisory experience preferred. Strong leadership, communication, organization, and problem-solving skills. Dependable attendance and availability for assigned shifts, including weekends.
Team Member — Lee’s Famous Recipe Chicken, Livonia
Position summary: Prepare and package food, keep work areas clean and stocked, and work with the team to provide fast, accurate service.
Responsibilities:
- Prepare chicken, sides, biscuits, and other menu items according to Lee’s procedures.
- Follow recipes, portion standards, cooking instructions, and holding-time requirements.
- Use kitchen equipment safely after completing training.
- Assemble and check orders for accuracy, quality, and presentation.
- Restock food, packaging, sauces, and supplies.
- Follow handwashing, food-handling, sanitation, and cleaning procedures.
- Wash dishes, remove trash, and clean assigned areas.
- Complete opening, shift-change, and closing duties.
- Communicate product shortages and equipment concerns to management.
- Assist other stations as trained and assigned.
Qualifications: Dependable, willing to learn, and able to follow instructions and work in a busy team environment. Previous restaurant experience is helpful.
Cashier — Lee’s Famous Recipe Chicken, Livonia
Position summary: Welcome guests, take accurate orders, process payments, and help keep the front counter and drive-thru running smoothly.
Responsibilities:
- Greet guests warmly and provide courteous service.
- Take counter and drive-thru orders accurately and repeat orders to confirm details.
- Answer menu questions and explain available meals, sides, and promotions.
- Suggest appropriate additions, such as drinks, desserts, or meal upgrades.
- Clearly explain additional charges before completing the order.
- Process cash and electronic payments accurately and follow cash-handling procedures.
- Check orders for correct food, drinks, sauces, utensils, and napkins.
- Communicate special requests and order issues to the kitchen or manager.
- Keep counters, beverage stations, the dining area, and assigned guest areas clean and stocked.
- Bring customer concerns to management promptly.
- Complete assigned opening and closing duties.
Qualifications: Friendly communication, attention to detail, basic money-handling skills, dependable attendance, and a willingness to learn.
For all positions: Follow the store’s uniform requirements: a Lee’s polo or T-shirt, black dress pants, and non-slip shoes. Duties may involve extended standing, moving supplies, and working around kitchen equipment, with reasonable accommodation as needed.
For all positions: Follow the store’s uniform requirements: a Lee’s polo or T-shirt, black dress pants, and non-slip shoes. Duties may involve extended standing, moving supplies, and working around kitchen equipment, with reasonable accommodation as needed.
