Client Care Consultant

Company Overview

Trademark Inspection Services is a leading full-service inspection company providing thorough, high-quality residential and commercial inspections. We are committed to property safety, compliance, and exceptional customer service, building long-term trust with homeowners, Realtors, and commercial clients.

Job Description

We are seeking a friendly, detail-oriented Client Care Consultant to join our team in an in-person, office-based role. This position serves as the front line of our operations, ensuring clients and real estate partners receive prompt, accurate, and professional support from first contact through scheduling and follow-up.

As a Client Care Consultant, you will handle incoming calls and in-office interactions, educate clients on our services, schedule inspections, and support internal teams.

Key Responsibilities

• Assist clients by phone (or in-person) with professionalism and warmth

• Answer client questions and provide clear explanations of inspection services and benefits

• Schedule, modify, and manage inspection appointments using company scheduling software

• Maintain departmental KPIs (Key Performance Indicators) related to client care and scheduling

• Support inspectors and office staff with administrative and operational needs

• Assist with data entry and report generation for various departments

• Collaborate with the marketing team on administrative or content support when requested

• Take detailed, accurate notes on client interactions and internal requests

• Complete additional duties as assigned to support company operations

Schedule & Work Environment 

• This is a 100% in-person position at our office in Livonia, MI. 

• Full-time role with a consistent schedule

• Evenings and weekends will be required based on scheduling need

• Schedules are set in advance and designed to support work-life balance

Requirements & Qualifications 

• Strong customer-service mindset with a genuine desire to help others

• Excellent verbal and written communication skills

• Highly organized with strong multitasking and time-management abilities

• Comfortable working in a fast-paced, client-focused office environment

• Ability to take detailed notes and follow processes accurately

• Proficiency with computers, phone systems, and office software

• Ability to work independently and as part of a collaborative team

• Possess a “servant’s heart” and a positive, solution-oriented attitude

Preferred Skills & Attributes

• High attention to detail and accuracy

• Proficiency with Google Workspace (Gmail, Drive, Docs, Sheets)

• Prior experience in customer service, call center, office administration, or real estate-adjacent roles is a plus

Benefits

Competitive pay, based on experience 

Paid Time Off

401(k) Retirement Plan

Health Insurance Options Available 

Paid Training & Onboarding 

Growth Opportunities